How can we help you?

📷 The app says camera permissions are required, but clicking doesn't open the permission dialog. How do I enable it?

If you previously denied camera access, the OS prevents the app from prompting you again. You must enable it manually in your system settings:
• **iOS/iPadOS:** Open the **Settings** app, scroll down and tap **ForestForay** or **ForestForay Kids**, and toggle the **Camera** switch to Green/On.
• **Android:** Open **Settings** > **Apps** > **ForestForay** > **Permissions** > **Camera** > Select **Allow only while using the app**.

💳 I subscribed to Premium, but my app is still showing the free trial limits. How do I fix this?

If your subscription status is not showing correctly, you can force the app to restore your purchase:
1. Open the profile **Settings** (gear icon in the top right).
2. Tap **Go Premium** or **Upgrade**.
3. Tap **Restore Purchase** in the top right corner. The app will query the App Store or Play Store securely and reactivate your premium tier instantly.

🔒 How does the Kids app ensure privacy?

ForestForay Kids is designed to comply with COPPA regulations. We do not integrate any third-party advertising SDKs, analytic trackers, or location sharing networks on iOS. Furthermore, any GPS coordinates used for scanning in Kids mode are fuzzed to a ~5km grid server-side to protect your family's exact location.

🗑️ How do I request account and data deletion?

We respect your right to privacy and control over your data. You can delete all your records, stats, and account data at any time:

**Method 1: In-App Deletion (Recommended)**
1. Tap the **Settings** (gear icon) in the top-right corner of the app camera screen.
2. Scroll down and tap **Delete Account & Data**.
3. Confirm by tapping **Delete Everything**. This will instantly and permanently erase your species sightings, local cache, achievements, and leaderboard entries from both the device and our servers.

**Method 2: Web Request**
If you have uninstalled the app and wish to delete your cloud data, email us at [dustan@amplified-ideas.com](mailto:dustan@amplified-ideas.com) with the subject "Data Deletion Request" and your randomized user/device ID (found in settings, or the email associated with your purchase). We will process the deletion request within 24 hours.

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